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IBM Sterling Order Management System (IBM Sterling OMS)

Omni-Channel Order Orchestration

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With multichannel order management their order can be fulfilled using inventory in a DC, a store, in-transit, or drop shipped from a vendor.

Why use an order management system? Why not just use your ERP or eCommerce application to manage orders? As businesses grow, so does the complexity of their distribution network. But often it grows in silos.

Retailers often keep store and ecommerce inventory separate, managed by separate systems. This prevents you from having a unified view of all your inventory and doing things like fulfilling orders from the location with the most inventory, so you minimize end of season markdowns. And while an ERP system can help manage the inventory you own, and order management system also lets you manage inventory that is in-transit from suppliers, or drop ship orders.

A Distributed Order Management (DOM) system is the central hub that connects all your other systems. Designed specifically to integrate easily with other applications, in can be used to serve information to your other channels, keeping them all in sync, so you can provide a seamless multi-channel experience for your customers.

Examples of the information that is managed by a DOM system include:

  • Inventory location and availability, including in-transit inventory, so your customers know what’s available
  • Products and product attributes that can be used to help reduce transportation costs
  • Pricing, for cross-channel consistency, and multi-tired pricing for enhanced loyalty or discount program support
  • Promotions, for cross channel consistency
  • Customer shopping carts can be tracked across channels, so your call center reps or store associates can modify or complete an order for your customers, enabling a seamless customer experience
  • Sales tax engine integration for consistent sales tax compliance across channels
  • Shipment solution integration that compares carrier rates and lets you fulfill orders using the most cost effective or fastest delivery method for each order
  • Warehouse Management System (WMS) integration for routing orders to the most appropriate Distribution Center based on your business rules
  • Enterprise Resource Planning (ERP) integration for financial reconciliation

Retail Applications

Order Management is the engine that enables these top retailers to provide many of the omni-channel services that are standard today, including:

  • Buy online, pick up in-store
  • Buy online, ship to store
  • Buy in-store, ship to home
  • Buy online, return/exchange in-store
  • Endless aisle

It also enables flexible fulfillment options, including fulfill from store, so you can view inventory and fulfill orders from all your locations, not just distribution centers. And it offers an integrated call center, ensuring that the high quality customer experience is maintained across all customer touch points. But Order Management is not just for retailers…

Rising B2B Customer Expectations

B2C order management has increased customer expectations across all industries, including traditional B2B transactions. But not all order management applications are suited to B2B. IBM Order Management, in additional to providing enterprise inventory visibility, order orchestration, and routing rules capabilities, also has native Configure Price Quote (CPQ) capabilities. This, combined with robust Call Center features, makes it the ideal choice for enterprises with complex B2B product configuration and pricing structures. To learn more about the benefits of B2B Order Management: click here.

To read an article about how one of our customer’s Parker Hannifin is leveraging B2B Order Management, click here.

Cloud or On-Premise?

Today IBM OMS can be deployed on-premise, or on Cloud. If you’d like more information about the benefits of each, please contact us.

IBM Sterling Order Management System Capabilities

IBM Sterling Order Management System (OMS) is a comprehensive software solution that brokers orders across many disparate systems, orchestrates and automates cross-channel selling and fulfillment processes, and provides a global view of supply and demand across the supply chain. Capabilities include:

IBM Sterling Distributed Order Management
The IBM Sterling Distributed Order Management (DOM) module within the IBM Sterling OMS increases your fill rates, lowers buffer inventory, and reduces your manual processes. Out-of-the-box configurable processes give you control over the entire fulfillment lifecycle – from order capture, to source and fulfill, to returns and settlement. The DOM module allows you to:

  • Utilize the Intelligent sourcing engine to coordinate fulfillment across the extended enterprise
  • Respond Quickly to changes and exceptions
  • Provide customers with in-store pickup and other cross-channel options
  • Provides a single order repository to modify, cancel, track and monitor the order lifecycle in real-time
  • Establishes role-based relationships among multiple supply chain participants

IBM Global Inventory Visibility
The IBM Sterling Global Inventory Visibility module within the IBM Sterling OMS provides a single aggregate view of all your inventory information from both internal and external locations.

IBM Sterling Delivery and Service Scheduling
The IBM Sterling Delivery and Service Scheduling module within the IBM Sterling OMS enables scheduling of delivery, installation, and other add-on services when the order is placed.

The robust sourcing and scheduling engine enables dynamic scheduling of product deliveries and associated services, such as installations, at time of sale based on the type of order and resource availability, providing increased revenue opportunities. Out- of-the-box configurations enable seamless monitoring of services and delivery executions based on agreed-upon service parameters. Features of the module include:

  • Integrated control of inventory, delivery and services execution
  • Generate a single view of the order, complete with product, delivery, and service information
  • Geographically define delivery, service, and shipping areas

IBM Sterling Drop Ship
The IBM Sterling Drop Ship module within the IBM Sterling OMS provides tools to manage and automate the fulfillment of orders directly from your trading partners throughout the order-to-cash process.

IBM Sterling Reverse Logistics
The IBM Sterling Reverse Logistics module within the IBM Sterling OMS provides effective tracking of items throughout the return-and-repair process, and automates returning items to stock.

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