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Order Management & Optimization

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Order Management & B2B Integration


Order Management


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Streamline Your Spare Parts Logistics

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Order Management Systems

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B2B Order Management

Every second counts

Some retailers have order response time SLAs of 8 seconds or less. Order Management can help meet those SLAs and more.

R etailers have used order management systems for years. But order management has many uses beyond multi-channel retail. Many of our manufacturing and distribution customers use order management to help them with the following:

  • Inventory Visibility
  • Meeting Order Response SLAs
  • ERP integration after mergers and acquisitions
  • Multi-tiered pricing and contracts
  • Tracking inventory allocation
  • Delivering on time
  • Configuring and pricing complex orders
  • Spare parts delivery and service scheduling

Please take a look at the use cases below.

B2B Order Management Use Cases

Mergers & Acquisitions

Are mergers and acquisitions part of your growth strategy? If so, an order management system can help you realized a faster return on your investment. Why? Because you can integrate a new acquisitions legacy ERP system with order management much faster than you can replace the ERP. This gives you a faster path to:

  • Inventory visibility across divisions
  • Sales force consolidation
  • Call center consolidation
  • eCommerce consolidation (if desired)
  • Maximizing cross sell and up sell opportunities
  • Single view of the customer

Not to mention happier customers.

Spare Parts Logistics

When spare parts are needed, there’s of a sense of urgency. So they need to be sourced from the closest location. A large 3PL is using Order Management to coordinate spare parts logistics for several customers. When a spare parts order is placed, the system automatically executes the order using the fastest delivery path, whether it’s pick up from the store closest to the technician, or shipping from the closest warehouse.

Manufacturing Logistics

Industrial products can be expensive to ship. In order to minimize shipping costs for its end customers, a large industrial manufacturer uses Order Management to quote orders based on the shipping costs from the customer’s closest distributor. Once the order is placed Order Management sends the order to that distributor.

Industrial Distribution

Industrial products can also vary greatly in size, weight, and deformability. A medium sized distributor is using Order Management to store custom product attributes that affect shipping costs. These attributes are included in shipping cost calculations so the distributor can provide accurate shipping quotes to their customers, and reduce their overall delivery expenses.

Stationery Distribution

A large stationery distributor uses Order Management to manage it’s complex pricing structure. Specifically prices vary based on the time of day orders are placed. This pricing structure provides an incentive for customers to order during ‘low volume’ times or towards the beginning of the day, rather than during ‘peak volume’ periods or at the end of the day, and helps the distributor’s operations run more smoothly. Contact us for more information on how B2B Order Management can help your business. Or, if you’re evaluating vendors, check out our Distributed Order Management (DOM) RFP Template.

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