From the moment a customer clicks ‘Place Order’ they’re anxiously expecting the next response from you. A confirmation. Status. Reassurance. And eventually, their purchase.
A high touch, personalized experience that smooths their fears, and makes them feel confident in their buying decision, goes a long way to ward off frustration, customer service calls, order cancelations, and future returns. But how do you know if you’re delivering well?
Ask us about a Delivery Experience Assessment.
The Assessment provides insight into your customer experience. You’ll receive a detailed timeline and example of each communication during the delivery experience. You can choose to assess all your delivery use cases, the ones where you have the least visibility (like Drop Ship or Marketplace orders), or just the most complex omni-channel delivery paths (like Buy Online Return In-Store or Pickup In-Store).
You also have the option to benchmark your delivery experience against key competitors.
For more information about a Delivery Experience Assessment, please Contact Us.