Customer expectations are on the rise. And it’s important to remember that your B2B customers are also B2C consumers. At home, with only a few hundred or few thousands dollars worth of buying power, they experience easy to use interfaces for viewing inventory availability and order status. They also receive regular order status updates via the method that’s most convenient for them – be it online, email, or text.
But often their B2B purchase and delivery experience falls short. Armed with a buying power of tens or hundreds of thousands of dollars, they encounter outdated systems, and limited inventory and order status visibility. It’s frustrating. Do you provide B2C convenience to your B2B buyers?
We help manufacturers provide a better delivery experience for their customers by providing the strategy and technology solutions needed to achieve:
For more information on how we can help you craft a better delivery experience for your customers, Contact Us today.