About Bridge

Company

What We Do

Management Team

Our Thought Leaders

Strategic Partnerships

For Added Value

Global Presence

Developed & Emerging Markets

Why Bridge?

5 Reasons To Partner With Us

Your Experienced Trusted Advisor

Customer Case Studies

Business Challenges Solved

Our Customers

Well Known and Global

Testimonials

What our customers are saying

White Papers & Data Sheets

Excellent Resources

Order Management & Optimization

Fluent Commerce

SaaS Order Management

IBM

Order Management & B2B Integration

Magento

Order Management

Akana

Enterprise API

Commerce Solutions

Ultra Commerce

E-Commerce Solution

Mirakl

Marketplace

Bridge Products

Bridge Rabbit

Subscription Order Management

Bridge Eagle

Process and Transaction Monitoring Tool

Bridge Coral

Enterprise Commerce Integration Platform

Yantra Commerce WMS

Increase warehouse efficiency

Spare Parts Logistics

Streamline Your Spare Parts Logistics

Business Strategy

Omni-Channel Fulfillment Strategy

Ensure profitable fulfillment

Inventory Visibility Strategy

Reduce carrying costs

Delivery Experience Assessment

How well do you deliver orders?

Solution Support

Consulting

Strategy, design, implementation

Performance Testing

Don't let peak loads slow you down

Managed Services

On-site and hosted

Education

Product Training

Solutions

Order Management Systems

And related solutions

Warehouse Management Systems

And related solutions

Enterprise Application Integration

iPaaS, ESB, EDI, MFT

Industries

Retail

Deliver well

Manufacturing

Industrial Distribution

3PL

Activity Based Billing

Development Services

Custom Development

Custom Software and Applications

Elastic Stack Development

Enable Real-time Analytics

Offshore Services

Quality Off-Shore Resources

Data Services

Data Warehousing

For Business Intelligence

Top 9 Order Management Integrations

May 1, 2017 by The Bridge Solutions Group Team

Distributed Order Management Integrations

The true power of a distributed order management application comes from the integration of information across multiple channels. While the Sales Order might be the central focus, just as important are inventory visibility, and integration with external services such as tax solutions and credit card processing services.

Below is a list of the 9 most common order management integrations:

  1. eCommerce Application – Captures online orders from customers. Order management can be used to display inventory availability and shipment status for online orders.
    Vendors include: IBM Digital Commerce/Websphere,  Magento Commerce, SAP Hybris
  2. ERP/Financial Master – Captures updates to inventory and sales affecting company finances.
    Vendors include: SAP, Infor, Epicor
  3. Payment Gateway – Processes credit card transactions.
    Vendors include: CybersourceChase Paymentech
  4. Warehouse Management System (WMS) – Manages the inventory and process in the warehouse.
    Vendors include: JDA, Manhattan Associates, Softeon
  5. Taxation Service – Calculates tax based on the ship to address and final value of the product after discounts.
    Vendors include: Avalara
  6. Point of Sales (POS) / Store Application – Manages inventory and payments for cash and carry orders at a store, and allows the order management system to provide in-store inventory availability to online customers, and enable multi-channel returns.
    Vendors Include: NCR, Toshiba
  7. Product Information Management (PIM) / Item Master – While most order management systems have their own catalog, as do ERP systems, the PIM provides a more robust item master that can include additional images, video, and other digital content which can be associated with increased conversion rates.
    Vendors include: Enterworks
  8. Email Management – While most OMS applications include the capability to email order creation and shipment status information to the customer, most business leverage their existing email tool for this activity to ensure a consistent branded experience.
    Vendors include: IBM Watson Campaign AutomationSalesforce Pardot, Oracle Eloqua, Marketo
  9. Parcel Adaptor – Estimate the shipping costs for an order and routes the order to the appropriate carrier so businesses can provide accurate shipping charges to the customer or fulfill using the cheapest delivery method to contain costs.
    Vendors include: ProShip, Pitney Bowes Sendsuite, Centiro

There are certainly more Distributed Order Management System integrations, but these are the ones that we see as core.  Once you’ve defined your integrations, how do you integrate optimally?

Optimal Integration Considerations

How you integrate depends on many factors, but you may want to consider the following:

  • Will my integration vendors ever change? If so, you may want to consider using an Enterprise Service Bus (ESB) for ease of long term integration management.
  • Which system should be my item master?
  • How often should different systems update each other (batch, trickle feeds, etc.)?

If you’re not sure of the best order management integration strategy for your business, we’d be happy to conduct an Order Management Integration Assessment. Simply complete the form below.

Filed under: Omni-Channel, Order Management, Retail