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Order Management

Three Rules for Building Smarter Order Management

Creating satisfied customers and keeping them for life demands that you deliver a high touch service and a personalized experience every time. This document outlines best practices for achieving that goal.

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Document Details

Pages: 7

File Size: 1.08 MB

Year Published: 2012

Author(s): IBM Corp.


A seamlessly orchestrated order management system lets companies cross over from simply filling orders to effectively leveraging inventory, maximizing internal and external resources and keeping order promises, which keeps customers happy. Achieving this level of efficiency is possible with concerted focus on three critical goals: 1. Become truly cross-channel. 2. Remain nimble in your order management process. 3. Leverage inventory across all channels and organizations. IBM Sterling Order Management helps you accomplish these goals by providing a single, unified view of supply and demand across all networks, leveraging intelligent sourcing to orchestrate order fulfillment, providing global visibility of all inventory and utilizing centralized order information to provide real-time order visibility that boosts customer satisfaction. Read on to learn how this flexible, scalable order management solution can help you model these three best practices to differentiate and transform your organization.