Omni-Channel Fulfillment: 5 metrics to include in your business case
October 8, 2015 by The Bridge Solutions Group Team
Are you building a business case for omni-channel fulfillment? Here are some metrics that can help you.
ONE
72% of customers would purchase an out-of-stock item if an associate could locate the item and find a way to get it to them.
Source: Forrester Research, Why Every Online Retailer Should “Ship-From-Store” May 1, 2014
TWO
61% of consumers will take advantage of in-store pickup of an online or mobile purchase and 50% of those will buy addition merchandise while in the store
Source: IBV U.S. Consumer Study, IBM; Q37
THREE
75% of consumers consider it important to be able to return online purchase to the store
Source: IBM IBV Study, 2014 “Greater Expectations, Consumers are asking for tomorrow, today.”
FOUR
83% of consumers are more likely to do business with brands that allow them to control where, when and how they interact
Source: IBM IBV Study, 2014 “Greater Expectations, Consumers are asking for tomorrow, today.”
FIVE
60% of shoppers say being able to see whether or not an time is in stock before for going to the store is important in the selection of a retailer.
Source: IBM IBV Study, 2014 “Greater Expectations, Consumers are asking for tomorrow, today.”
Filed under: Blog, Omnichannel, Supply Chain
For FREE insights into how to improve your supply chain, simply enter your contact information for access to our entire library of eBooks, whitepapers and data sheets.
You'll be missing out on access to hundreds of pages of supply chain industry ideas and insights that will make you look great in your next meeting.