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Ship from Store: Getting it Right

This white paper discusses the evolutionary path to ‘ship-from-store’. It looks at the important foundational blocks that need to be in place to ensure ‘ship-from-store’ success, and a suggested rollout plan to achieve full omni-channel ‘ship-from-store’ that’s designed to minimize change and deliver benefits at each stage. Download the PDF to learn more.

Document Details

Pages: 11

File Size: 708.33 KB

Year Published: 2016

Author(s): IBM

Abstract

Let’s begin by recognizing that the success or failure of a ship-from-store initiative rests largely on the shoulders of the 18-year-store associate who will be executing the pick, pack, and ship steps. If she fails to complete those tasks accurately or in a timely manner, it will negatively impact the post- purchase brand experience of the end customer.