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Order Management Process & Capabilities Assessment

Provide a superior omnichannel customer experience

Many retailers are struggling with the high cost of omni-channel fulfillment and fulfilling orders profitably. This assessment will help you identify capabilities gaps and optimize the following processes:

  • Ship from Store
  • In-Store Pickup
  • Returns
  • Backorders
  • Drop Ship and/or Vendor Managed Inventory

Download the PDF today.

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Document Details

Pages: 2

File Size: 1.57 MB

Year Published: 2017

Author(s): Bridge Solutions Group

Abstract

Customers continue to push retailers to deliver on their promises. With ecommerce continuing to grow at 15% a year and store revenue shrinking, retailers need to look at process improvement within their omni-channel strategy. That starts with order management.

Regardless of where the retailer is on the omni-channel maturity curve, the order management platform is the foundation for all customer order, delivery and return procedures. But there is often room for process and configuration improvements. Some of the opportunity areas we have seen include...