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IBM Sterling Reverse Logistics

Automate returns and exchanges, reduce costs and enhance customer satisfaction

Highlights the benefits of Sterling Reverse Logistics, including:

  • Improves utilization of inventory
  • Improves return and repair cycle
  • Increases service network profitability

Document Details

Pages: 3

File Size: 899.45 KB

Year Published: 2011

Author(s): IBM Corp.

Abstract

IBM Sterling Reverse Logistics automates returns processing and guides the user through pre-defined steps to help ensure the same level of customer service is achieved virtually every time. Individual customer returns, complex bulk returns and return dispositions, as well as a repair-and-return process can be pre-defined and efficiently managed; reducing costs with a simultaneous increase in inventory visibility that can add to sales volume as well as profit totals. Timely management of customer returns delivers an improvement in inventory availability, as well as an opportunity to realize the potential benefits of increased
customer satisfaction.