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Developing the Business Case for Order Management (UK)

And how to recover from the hidden cost of Out of Stocks

Last year IBM surveyed 1500 UK consumers on their retail expectations and their opinions on out of stocks. It wasn’t pretty. In fact, 74% of consumers said they’d shop at a competitor if you’re out of stock. Worse still, it’s not just the immediate lost sale. The study revealed that consumers would also forfeit future shopping trips at a retailer if they encountered an out of stock. How many? Download the PDF to find out.

Document Details

Pages: 7

File Size: 2.13 MB

Year Published: 2017

Author(s): Salmon and Bridge Solutions Group

Abstract

Out of stocks. Every shopper has encountered them. They’re frustrating. And a problem of epic proportions. How big? Let’s look at some data.