About Bridge

Company

What We Do

Management Team

Our Thought Leaders

Strategic Partnerships

For Added Value

Global Presence

Developed & Emerging Markets

Why Bridge?

5 Reasons To Partner With Us

Your Experienced Trusted Advisor

Customer Case Studies

Business Challenges Solved

Our Customers

Well Known and Global

Testimonials

What our customers are saying

White Papers & Data Sheets

Excellent Resources

Order Management & Optimization

IBM

Order Management & B2B Integration

Magento

Order Management

Celect

Order and Inventory Optimization

Fluent Commerce

SaaS Order Management

Warehouse Management

Reply Warehouse Management System (WMS)

On-Premise, Cloud or SaaS

Related Solutions

Mirakl

Marketplace

Cycle by Tryon Solutions

Automated Testing & Performance Testing

Bringg

Real-time same-day delivery platform

Business Strategy

Omni-Channel Fulfillment Strategy

Ensure profitable fulfillment

Inventory Visibility Strategy

Reduce carrying costs

Delivery Experience Assessment

How well do you deliver orders?

Solution Support

Consulting

Strategy, design, implementation

Performance Testing

Don't let peak loads slow you down

Managed Services

On-site and hosted

Education

Product Training

Solutions

Order Management Systems

And related solutions

Warehouse Management Systems

And related solutions

Enterprise Application Integration

iPaaS, ESB, EDI, MFT

Industries

Retail

Deliver well

Manufacturing

Industrial Distribution

3PL

Activity Based Billing

Development Services

Custom Development

Custom Software and Applications

Elastic Stack Development

Enable Real-time Analytics

Offshore Services

Quality Off-Shore Resources

Data Services

Data Warehousing

For Business Intelligence

Close the Omni-Channel Customer Experience Gap

Differentiating your customer service with online visibility and context

No matter how well you perform in a single channel, your customers will quickly lose patience if they cannot move smoothly across channels. Particularly for businesses with complex business processes and those that want to differentiate based on high-touch customer service, closing the omni-channel customer experience gap is essential to improving the overall customer experience. This PDF describes the business imperative for closing that gap.

Document Details

Pages: 12

File Size: 758.38 KB

Year Published: 2013

Author(s): IBM

Abstract

Imagine that you are a travel insurance provider. A would-be traveler is on your website trying to purchase a policy for her upcoming vacation. She enters the site through a link from one of your airline partners and completes your online quote form. Upon evaluating her policy options, she calls your contact center with questions about the fine print. However, your contact center has no visibility into the online customer experience. Your potential customer must repeat all of the information she entered online and then gets a higher-price quote than what she had seen on your site.