Out of Stock Recovery


Retailers: The 3 Hidden Costs of Out of Stocks

Wed, October 11 @ 1pm ET / 10am PT

Empty shelves and racks equal customer disappointment. And lost revenue. But it turns out the revenue lost is not just from the lost sale.

IBM’s Consumer Expectations Study, based on a survey of 1,500 U.S. consumers, revealed 3 hidden ways that out of stocks negatively impact retail revenue. Join us as we expose these hidden costs, and discuss strategies to overcome them.

Event Details

Date: Wednesday, October 11, 2017
Time: 1pm ET / 10am PT
Duration: 45 minutes


Jim Bengier | Chief Customer Officer
Bridge Solutions Group

Former IBM Retail Strategist, Jim Bengier, has over 25 years of retail expertise in omni-channel, forecasting, location management, and executing on the customer promise. His diverse supply chain background includes ecommerce, specialty, discount, mass merchandise, and off-price retailing. As the VP of Fulfillment for BestBuy.com, he designed and implemented one of the earliest ‘buy online, pick up in-store’ processes, which is still in use today. After 8 years at IBM, Jim joined Bridge Solutions Group in 2015. His engagements have included Abercrombie & Fitch, Target, IKEA, Urban Outfitters and Williams-Sonoma.

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About Bridge Solutions Group

Bridge Solutions Group is a global strategy and technology consultancy that specializes in Order Management. Technology partners include IBM and Magento. Founded in 2010, with offices in the USA, UK, India, and Colombia, Bridge customers include Shiseido, Harrods, and IKEA. Recent awards include making the Forbes list of America’s Best Management Consulting Firms: IT-Implementation in 2017, and IBM eCommerce Business Partner of the Year 2016. To learn more visit BridgeSGI.com

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