May 9, 2017 by The Bridge Solutions Group Team
The ability to completely erase customer data across all systems is just one of many GDPR compliance considerations.
ay 25, 2018 is the enforcement date for the European Union’s (EU) General Data Protection Regulation (GDPR) legislation. Given that penalties could be 10-20 million euros or 2-4% of global revenue (whichever is higher), any company that sells to, or otherwise processes the personal data of EU citizens, needs to ensure compliance.
Fortunately, IBM OMS is structured in a way that provides many compliance options. Depending on how your organization’s Data Protection Officer decides to comply with GDPR (and any other data protection obligations), you may want to consider the following:
Hosting & Deployment
3rd Party Vendors
Time is short. With the deadline less than year away, and the risk of penalties is high, you need to act now so you’ll have enough time to:
With deep expertise in IBM OMS, global deployment management, and complex system integrations, Bridge solutions Group is uniquely positioned to assist you.
Contact Us to learn more.
May 3, 2017 by Nicola Kinsella, Director of Marketing
A late delivery damages brand trust. How well do you fulfill orders?
Each year brands spend billions of dollars to entice you to interact with their brand. Armed with a ‘brand goal’ or ‘key consumer insight’, agencies invent unique ways to inspire consumer interaction. Often, they succeed. Brand engagement rises. But can you keep the promises they make? Keep the brand momentum going? Can you deliver well? Is it important?
You bet. In 2016 IBM surveyed 1,500 U.S. consumers on their retail expectations. Results included:
The lesson? Protect your brand. Keep your promises. Fulfill orders well.
If you’d like to learn more about fulfillment preferences for your target demographic, schedule a briefing today.
May 1, 2017 by The Bridge Solutions Group Team
The true power of a distributed order management application comes from the integration of information across multiple channels. While the Sales Order might be the central focus, just as important are inventory visibility, and integration with external services such as tax solutions and credit card processing services.
Below is a list of the 9 most common order management integrations:
There are certainly more Distributed Order Management System integrations, but these are the ones that we see as core. Once you’ve defined your integrations, how do you integrate optimally?
Optimal Integration Considerations
How you integrate depends on many factors, but you may want to consider the following:
If you’re not sure of the best order management integration strategy for your business, we’d be happy to conduct an Order Management Integration Assessment. Simply complete the form below.
November 3, 2016 by Jim Bengier, Chief Customer Officer
While eCommerce is expanding the store is still a critical part of your omni-channel strategy.
Ask us about a briefing on the IBM Consumer Expectations Study 2016 to learn more.
What does it really take to be an omni-channel organization? Regardless, if it is retail, manufacturing, wholesale, or B2B, omni-channel retail has four critical requirements: Read More…
September 10, 2016 by Jim Bengier, Chief Customer Officer
Recently, I ordered a hood ornament emblem for my vehicle from a specialty store. This well know website is specific to my auto and I have made purchase here before. But, in this case I have been disappointed.
Filed under: Retail
August 22, 2016 by Jim Bengier, Chief Customer Officer
The 13-39 year old group have the highest delivery expectations of all consumers.
Retailers are suffering from customer delivery expectations. The customer wants their order completed the fastest and cheapest way. Studying the trends since 2010, we have found that those in the 13-39 year old group have the highest expectations of all. Read More…
June 9, 2016 by The Bridge Solutions Group Team
1. eCommerce tax rules are constantly changing
As tax rules change, or as you expand your product line or distribution methods, you’re expected to keep up. What if you hire a remote employee in another state? Or use a third-party for fulfillment that opens a distribution center in a new state? It may impact the sales tax you should collect. And what happens if you fail to collect tax on eCommerce orders? You could face fines and penalties at your next audit. Read More…
April 8, 2016 by Guy Read, Managing Consultant
Are your store associates ready to maximize the value of a Buy Online Pickup In Store customer?
At Bridge Solutions Group, we’ve noticed a distinct change of late. No longer are our clients asking us why they should become “Omni-Channel”, the conversation is now invariably about how they should transition to an Omni-Channel model and what capabilities can enhance their consumers experience and provide a competitive advantage.
So in this the first of a series of articles we will explore some strategies and tactics that will enhance your brand and your top and bottom line as well.
October 8, 2015 by Nicola Kinsella, Director of Marketing
Are you building a business case for omni-channel fulfillment? Here are some metrics that can help you.
72% of customers would purchase an out-of-stock item if an associate could locate the item and find a way to get it to them. Read More…