For businesses that use highly specialized processes it is essential that your systems mimic those processes for optimal business performance. Our experienced business process and development teams can work with you to design and implement:
The depth and breadth of our team’s experience with the IBM Sterling product suit means that we can develop robust customizations that accurately reflect your business processes, quickly and easily.
Solution Deployed: IBM Sterling Order Management System
A US based wholesaler was using third-party payment gateway to handle settlements. Since no authorization was performed at the gateway, settlements often failed and constant manual intervention was required to resolve them.
We were already implementing IBM Sterling Order Management System (OMS) which has the ability to handle end-to-end payment processing when orders are being processed. The client accepted our recommendation to integrate the external payment processing system with the OMS. We developed customized code to perform critical payment-related authorization thereby enabling the client to perform seamless payment authorization, settlement, and invoicing.
As a result orders are processed on time and there is no wastage of raw materials. The need for human intervention is eliminated as the entire payment processing is automated.