46 reasons you need Distributed Order Management (DOM)
May 24, 2016 by The Bridge Solutions Group Team
If you’re not sure if Distributed Order Management is right for you, or you’re struggling to justify a budget for Distributed Order Management implementation, here are 46 reasons why developing a Distributed Order Management business case is worth it:
- Increase store foot traffic
- So your call center can provide customers with useful information
- It will help land your next job at a big retailer
- Eliminate manual tax calculations on returns
- Let customers know what’s in your store
- So customers can pick up online orders in-store
- Schedule pickup for returning large items
- Because everyone else either has one, or is getting one
- Store associates can order ‘out of stocks’ for customers… and ‘save the sale’
- Credit card refunds can be processed immediately
- It’s not 1999 anymore
- Mergers & Acquisitions – It can be used as an integration hub to connect different legacy systems
- Provide customers with click and collect and other cross-channel options
- Accurate delivery date estimates for increased customer satisfaction
- You’ll receive alerts to help you manage delivery delays before they impact the customer
- Automate manual fulfillment processes
- Reduce business process errors
- See precise order status at all times
- Deliver on-time
- Stock monitoring and auto procurement initiation for stock replenishments
- Seamless omni-channel customer experience – buy anywhere, fulfill anywhere
- Let customers know about delivery delays ahead of time
- Serve your customers better than your competition
- To compete with Amazon Prime
- Connect enterprise systems across all customer touch points
- Operational efficiency
- Better inventory aggregation
- Accurate demand management
- Real time inventory data
- Use ‘buy online pickup in-store’ to increase store sales (ask us for metrics to support this)
- Store is not just a showroom but a fulfillment center
- Leverage all your inventory across all your locations
- Alert associates to prevent fraud
- Amazon is stealing market share
- Your call center can resolve customer issues immediately
- Your customers will trust you to deliver last minute gift on-time
- Global inventory visibility across suppliers, stores and warehouses
- In-transit inventory visibility
- You need to make ship happen!
- Automate returns processing
- Deliver faster with automated sourcing and scheduling
- Recover from order errors by shipping a replacement item from your west coast warehouse before 5PM PST the same day to build brand loyalty
- Your customers want a greater item assortment than you can keep in your own stores or warehouses
- To ensure you don’t lose money on shipping costs
- So you use the most efficient method of procurement and fulfillment of orders based on global inventory across all channels and industries
- Because you’ve got 1001 problems and Distributed Order Management shouldn’t be one of them!
If you need additional details on any item from this list, or facts and figures from consumer studies to help make your case, please contact us.
Filed under: Blog, Omnichannel, Supply Chain
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